FAQ

How long will it take for my item to get delivered?

Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 5 to 10 business days of ordering. Most items, however, will ship much faster than that

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.

How can I track my order?

You will be provided a tracking number via email when your item ships.  Any order problems email us at tamiesteesandthings@gmail.com

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at tamiesteesandthings@gmail.com

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email tamiesteesandthings@gmail.com and we'll let you know.

The item I received was damaged or broken, how can I get a new one?

Unfortunately, from time to time, items can become damaged or broken in transit. We have no problem sending you out one as a replacement or refunding you if this happens. Please just send us a photo of the broken or damaged item and your order details to tamiesteesandthings@gmail.com and we'll take care of you.